Refund policy

You the customer must contact us at optimum.health@btinternet.com within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost.

If for any reason at all you simply change your mind and wish to have you order refunded you will be charged a £2 refund transaction fee plus the cost of shipping if we have already sent it out you.

Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. this must be done within 24 hours of receiving your goods by email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of OptimumHealthSupplements.co.uk no additional charges shall be the responsibility of our customers. 

Product Returns

Non-defective products can be returned within 14 Days of invoice, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost we paid to ship the product to you and a 2 GBP restocking fee. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.

Product Exchange

We will gladly exchange our products, providing they return to our store within 14 Days of invoice and are in the same condition which they left. The costs for the shipping to return the parcel to OptimumHealthSupplements.co.uk, will be covered by the customer and the costs for the replacement to be sent out would also need to be covered by the customer.